Delivery & Collection Policy
Last updated: 1 October 2026
This Delivery & Collection Policy explains how orders placed with Limegreen (Pty) Ltd are produced, dispatched, delivered or made available for collection.
Please note that production time and courier delivery time are separate.
1. When Production Begins
Production begins once:
- payment has been successfully received or confirmed; and
- final artwork has been approved where artwork approval is required.
Delays in payment, supplying artwork, correcting artwork or approving a proof may therefore delay the production start date and expected completion date.
2. Normal Production Times
Our normal online production estimates are:
- Stickers: approximately 2–4 working days
- Pull-Up Banners: approximately 2–4 working days
- X-Banners: approximately 2–4 working days
- Digital Posters: approximately 2–4 working days
- Correx Boards: approximately 2–4 working days
- Vehicle Magnets: approximately 2–4 working days
- Name Badges: approximately 2–4 working days
- Leaflets: approximately 5–7 working days
- Litho Posters: approximately 5–7 working days
Working days exclude Saturdays, Sundays and South African public holidays.
These are estimated production times rather than guaranteed completion or delivery dates unless Limegreen has expressly agreed otherwise in writing.
3. Production Delays
Production may take longer where circumstances reasonably require additional time, including:
- artwork requiring correction;
- delayed customer artwork approval;
- changes requested after an order has been placed;
- large or unusual quantities;
- specialised materials or finishing;
- material availability;
- equipment breakdown or technical failure; or
- circumstances outside Limegreen’s reasonable control.
Where reasonably possible, Limegreen will communicate material production delays affecting an order.
4. Courier Delivery
Courier delivery is available to eligible delivery addresses using the courier services offered during checkout.
Available delivery services and charges are calculated according to factors such as the delivery destination and the size, weight and nature of the order.
The delivery options displayed during checkout are based on the information available to the courier and our online ordering system at that time.
5. Production Time vs Courier Transit Time
Courier delivery time does not form part of Limegreen’s production time.
For example, a product with an estimated production time of 2–4 working days must first be manufactured. Courier transit begins only after the completed order has been packed and handed to the courier.
A courier service described as an overnight or next-business-day service therefore refers to the courier transit service after dispatch. It does not mean that the custom product itself will be manufactured and delivered the next day.
6. Delivery Estimates
Courier delivery dates and times are estimates unless expressly stated otherwise.
Delivery may be affected by factors including:
- the delivery destination;
- regional or outlying-area schedules;
- weekends and public holidays;
- incorrect or incomplete delivery information;
- failed delivery attempts;
- courier network delays;
- road closures or transport disruptions;
- severe weather; or
- other circumstances outside Limegreen’s reasonable control.
Limegreen will provide reasonable assistance where a courier delivery problem occurs but cannot guarantee a courier’s exact delivery time.
7. Delivery Address
The customer is responsible for providing a complete and accurate physical delivery address during checkout.
Please check your:
- recipient name;
- company name where applicable;
- street address;
- suburb;
- city or town;
- postal code; and
- telephone number
before submitting the order.
Customers should provide an address where somebody can reasonably receive the parcel during the courier’s delivery period.
8. Incorrect or Incomplete Addresses
If delivery cannot be completed because the customer supplied an incorrect or incomplete address, the order may be delayed or returned.
Reasonable additional courier, redelivery or redirection charges arising from incorrect customer-supplied delivery information may be payable by the customer where permitted by law.
If you notice an address error after placing an order, contact orders@limegreen.za.net as soon as possible and provide your order number.
9. Tracking
Where courier tracking information is available, it may be provided to the customer after the order has been dispatched.
Tracking information is generated by the courier and tracking events may not always appear immediately after collection.
10. Receiving Your Delivery
Please inspect the parcel and products as soon as reasonably possible after delivery.
If the outer packaging appears damaged, crushed, torn, wet or otherwise compromised, photograph the package before opening it where practical.
If products are damaged, missing or appear to have been affected during delivery, contact:
orders@limegreen.za.net
Please include:
- your order number;
- a description of the problem;
- photographs of the outer packaging;
- photographs of the affected products; and
- any other relevant information.
Please retain the packaging and affected products while the matter is investigated.
11. Missing or Incomplete Orders
If your delivery does not contain everything expected from your order, contact us promptly with your order number and details of the missing item or quantity.
We will check the production and dispatch records and investigate the matter.
12. Failed Delivery
If nobody is available to receive a delivery, the courier may attempt redelivery or contact the recipient depending on the courier service being used.
Additional delivery charges may apply where repeated delivery attempts, redirection or return-to-sender costs result from circumstances attributable to the customer, where permitted by law.
13. Collection
Where collection is offered and selected, the order must first complete production.
Please wait until Limegreen confirms that your order is ready for collection before travelling to collect it.
An estimated production completion date does not by itself mean that the order is ready for collection.
Collection will be from:
Limegreen (Pty) Ltd
24 Richards Drive
Halfway House
Midrand
1685
14. Urgent Orders
If you require an order for a specific event or deadline, please contact Limegreen before placing the order if the standard production and delivery estimates may not be sufficient.
We will advise whether the requested timeframe appears achievable based on the product and production requirements.
An urgent deadline is only guaranteed where Limegreen has expressly agreed to that deadline in writing.
15. Events Outside Our Reasonable Control
Production or delivery may occasionally be affected by events outside Limegreen’s reasonable control.
These may include significant courier disruption, power or infrastructure failures, severe weather, civil disruption, supplier interruption or other unforeseen events.
Limegreen will take reasonable steps to minimise the effect of such circumstances and communicate significant delays where reasonably possible.
Nothing in this section excludes or limits rights or remedies that cannot lawfully be excluded under South African law.
16. Returns and Delivery Problems
Problems involving damaged, defective or incorrectly supplied products are handled in accordance with our Returns, Refunds & Cancellations Policy.
Please report order problems to Limegreen rather than disposing of the affected products before we have had an opportunity to investigate.
17. Contact Us
Limegreen (Pty) Ltd
Registration Number: 2020/481443/07
24 Richards Drive, Halfway House, Midrand, 1685
Telephone: 082 455 5013
Order & Delivery Enquiries: orders@limegreen.za.net
Last updated: 1 October 2026.